Tag Archives: Emotional

The Emotionally Intelligent person

Release your inner self“So what exactly is emotional intelligence?” This is usually the question I face when I mention emotional intelligence (EI or EQ) and, to be honest, I’m always a little surprised that people find the term so foreign.  It was because of this, I decided to write this blog post and share some inspiration with all of you and while surprise is usually my reaction, I am also most grateful that EI elicits such a strong degree of curiosity.  Why?  Well, recent studies have shown that it is the most important factor in defining success in the workplace and happiness at home.  More and more companies are starting to hire people based on emotional competencies and this trend is starting to prove highly successful, with well recognised companies (like L’Oreal) focusing on hiring emotionally skilled people.

And thankfully, unlike IQ, which is inherently difficult to change, you can ‘up-skill your Emotional Intelligence’ with deliberate practice and training.  I will explore some themes and exercises with you later in this article.

So back to the opening question – “what exactly is emotional intelligence?”  Let’s begin by finding a suitable definition.  In its most basic translation, EI refers to the ability to perceive, control and evaluate emotions.  Not only one’s own emotions and feelings but, equally importantly, the emotions and feelings of the people around you.  The way we interact with and regulate our emotions has repercussions in nearly every aspect of our daily lives.

Carolyn Gregoire wrote in an article for the Huffington Post: “to put it in colloquial terms, emotional intelligence is like ‘street smarts’ as opposed to ‘book smarts’ and it’s what accounts for a great deal of one’s ability to navigate life effectively.”  Personally, I couldn’t agree more and to such an extent that Emotional Intelligence is an integral part of my course, The 5 steps to Clarity.  In fact, it’s the first step in the program.

RelationshipsDr Daniel Goleman, an influential psychologist and behavioural science journalist, who popularised this theory in the late eighties, describes EI as “managing feelings so that they are expressed appropriately and effectively, enabling people to work together smoothly toward their common goals.”

According to Goleman, there are four major skills that make up emotional intelligence.  I refer to them as the as the 4 Cores of EQ.  I have listed them below with a few exercises and tips to help develop your EI.

Self-Awareness:  Recognise the self by becoming more aware of your emotions and how they affect your moods.  A great exercise to help with this, is to keep a ‘mood diary’ – you’d be surprised how often we are in a bad mood or are feeling low but have no idea why.  Identifying the cause of your mood and writing it down with the corresponding emotion is a great way of becoming more self-aware, with the added benefit of being a good de-stressing exercise.

Self-Management: Next, learn to manage your moods and emotions.  It’s all well and good saying I’m angry because Bob (no offense to the Bobs of the world) said something mean, but real emotional intelligence is taking responsibility for one’s own emotional state and learning to deal with it promptly and effectively.  Remember, sometimes life events just happen.  No reason, no justification, they just happen.  But it’s our emotional reaction to these events that set us apart.  A good exercise for this Core is to write down a life event followed by your reaction to it and the outcome.  Example:  A flat tyre in the rain and you are late for work + frustration and anger = rude to taxi driver who over charges you or you are snappy with your work colleagues who complain and you are called in.  By writing this down you get to visually see how important your emotional reactions are.  And by changing your reaction, you learn to affect the outcome more positively.

The last conversationSocial Awareness:  Recognise how other people are feeling. This is referred to as being empathetic.  Stephen Covey, highly successful author (The 7 Habits of Highly Effective People) writes “seek first to understand and then be understood…” and this is especially true when you are learning empathy.  The key is to give the person you’re talking to your undivided attention.  Listening is the first step, but the real trick is trying to recreate the feeling they are feeling.  A good tip in this Core is to read up about body language and facial expressions.  You don’t have to be an expert, but understanding people’s postures and expressions go a long way in helping you to understand what others are feeling.

me-and-you-and-everyone-we-knowRelationship Management: Lastly, the human experience is built on relationships.  It’s well documented how the lack of affection and adequate socialising has hugely damaging effects on people; it seems we were designed to be around people.  By using the points above, you should be in an excellent position to start building effective and, most importantly, appropriate relationships with people.  By being genuinely interested in people, that curiosity combined with shared experiences through empathy and story-telling, will help to forge amazing relationships both in the work place and in your personal life.  These rich relationships will serve as great foundations for personal happiness and success.

To summarise:

  1. Recognise the self (Self Awareness) – Exercise:  Mood Diary
  2. Manage the self (Self Management) – Exercise:  Visualise your emotional reaction to a life event by writing it out
  3. Recognise others (Social Awareness) – Tip:  Read up on body language.  Listen to the person.  Try to feel what they feel.
  4. Build appropriate relationships (Relationship Management) – Tip:  Be genuinely interested in people, everyone can enrich your life with their story.

Okay, so there you have it.  I sincerely hope that this inspires you to go out there and start to improve your EI because I have no doubt that it will improve the quality of your life almost instantly.  As usual, if you need some help or know someone who does or if you’d like to ask me a question, please use the Contact Me button on the top right hand side of the screen.  I’m always happy to hear from you.

If you enjoyed this article please share on your favourite social media platform.  You never know who might see it, or who might need it.

Habitising

Concrete BlocksGood old writer’s block – like a bad Mafioso movie, my inspiration to write has felt more like a pair of cold, heavy concrete boots (the ones that see you sink to the bottom of a murky river) rather than my usual exuberance.  Instead of wielding my pen like Zorro – fleet footed, elegant and full of pizazz, my pen has felt more like a butter knife in the hands of a lumber jack!  And it would seem this allegory was quite apt given the mounds of scribbled and scrawled paper around me.

So what brought me out of the dreary depths of fallen writers?  Well, inspiration it seems is often found when you are at the bottom of the lake looking up (proverbially of course).  And just like that, the weighty, grey cement blocks released me from their grim depths and I was back!  Ironically, I’ve been talking about the ‘Fog of Life’ recently and have even devised a program centred on this state of mental vagueness, so it came as no surprise that irony abounded when my inspiration returned.

Blurred LensesLet me explain.  My creative lenses were seriously blurry and my thought process was stagnant!  The irony was that I was making it worse by inadvertently creating a habit by mentally repeating the same negative thoughts: “I have writers block, I have no inspiration to write”.  What exactly is a habit?  It is the repeating of an action, emotion or thought until we believe it to be true.  It moves from our conscious mind into the unconscious and that’s when we stop “thinking” about it and instead it starts to happen automatically.

Once that happens, a habit has been formed.

An action, emotion or thought compounded by repetition will bury itself into your subconscious.  And so by repeating that negative phrase to myself consistently, I was starting to believe I had lost my mojo.  Extreme and dire I suspect, but the unconscious does what it must to make the conscious believe – think about that the next time you ‘argue’ with yourself.

One of the biggest repercussions of being stuck in ‘The Fog of Life’ is the very real possibility of your unconscious accepting this as your life’s status quo.  I call this ‘negative habitising’ (yes a made up word and hopefully a book waiting to happen).  I’ve said it before;  our reality is what we believe it to be.  The addendum to this is that we create our reality by repeating actions, thoughts, emotions or processes.

RepetitionThe good news is that ‘negative habitising’ is 100% reversible.  You can choose to habitise positively because the unconscious is totally reprogrammable.  Simply remember this:  habits are a symptom of repetition.  The more you do something, the more it becomes second nature. This is true for all things (physical, mental, emotional and spiritual).  So, why not choose to create more empowering habits instead of limiting ones?  I cover this as part of my course – The 5 steps to Clarity, so if you are in need of some help or know someone who is – please get hold of me by using the Contact Me tab at the top of right hand side of this page.

Below I have provided an introduction to the four principles of ‘positive habitising’ and here is a simple acronym to help you remember them: L.O.V.E

Love

LISTEN
‘We are who we are because of what we say we are’ – a bit of mouthful but read it again slowly.  We define who we are by the language we use daily.  So a useful first checkpoint on your road map is to listen to what you are saying.  Self-awareness is perhaps the most fundamental aspect personal development.  Second is language.  They say the pen is mightier than the sword but then what of words and your voice? Be aware of what you say, not only to others, but also to yourself.

OPTIMISE
Once you have heard yourself, make the change to a more appropriate language set, I call this language optimisation.  An easy way of doing this is to make a list of all your negative words that you have been using and then flip them.  For example: “I can’t” becomes “I can” or “I will”.  Here’s a challenge for you – try not to use the word “don’t” for a whole week and instead find a positive substitute.  Change your actions, emotions and thoughts by optimising your language.

VOCALISE
Listening to what we say is the first step.  And then changing what we hear is the second, the third one is obvious – say it.  Say it or vocalise it.  Affirmations are a wonderful way of training yourself to think ‘better’.  Write down a list of empowering statements. Make them relevant to what you want to change, and write them in both current and future tenses. Repeat out aloud daily. Remember step one – listen; you need to vocalise in order to listen.  Eventually you unconscious mind will begin to accept this as reality.  The real power comes from repetition so vocalise and repeat daily!

EMPOWERING EVENT
Lastly, when we are passionate about something or we have a goal that motivates us, the human conscious system accepts this much more readily and easily (and quicker) than repetition.  So find your empowering event or a purpose to drive you.  Purpose gives us direction, and when we know where we are going, it is easier to find enthusiasm to create interesting and positive habits.

As usual any questions or queries are welcome.  Happy habitising people.

A theory of luck

Chinese symbol for good luckThis week has been filled with wishes of good luck as I went off to an important interview.  Everyone one I told about it was very forthcoming with this thing called luck. In fact I was told off by someone close because I had only told them about the interview afterwards, and their response was: ‘I didn’t even get a chance to wish you good luck’.    The interview went really well and I have been quietly sitting with my thoughts basking in the knowledge that it was a success.  The next natural and almost instinctual step was to tell everyone who wished me luck, and to express my gratitude for this ‘good luck’.

Since the dawn of time man has been obsessed with the idea of luck and good fortune.  Human culture is littered with examples of talismanic charms and symbols that have come to represent luck.  A rabbit’s foot, a four leafed clover, double egg yolk, an up turned horseshoe, ladybirds, scarab beetles, actors told to ‘break a leg’ and even numbers have all been assigned as purveyors fortune and good luck.

As I buzzed my way through texts and emails thanking people, a thought manifested itself and in a flurry of curiosity, questions came tumbling out:  what is luck and why are we as humans so compelled with the notion of giving it away freely and so earnestly?  Does it actually have a sphere of influence on the outcome?  Did all these people who sincerely wished me ‘luck’ actually affect the outcome?

Upon reflection these questions are somewhat weighty subjects and have been discussed at length all over the internet. You only need to delve a little deeper and you will find a wealth of information on the ideology of luck and concept of good fortune.  Philosophers have applied their logic to it, religion has wrapped its crooked fingers around it and scientists sneer at it because it is intangible and unprovable.

Me – I’m not about to delve into the genome of luck…  But rather I wish to share an intriguing thought I had as clamoured about with my questions.

Firstly what is luck?  Luck, as it is defined, is the fortunate or unfortunate outcome of an event without one’s own intention or will, and beyond control.  Success or failure apparently brought on by chance rather than through one’s own actions.  And so the cynic in logic and rationality simply says:  “this means nobody has any control of luck and therefore luck can’t really be given it away. And if it’s chance that alters my fate, then what have your wishes of luck accomplished?  They are merely kind and thoughtful words.”

If you’ve read my past posts, you will see that I often talk about something called ‘focussed intentions’. The idea behind this is simple – what you focus on, is what your reality will be.  There is nothing religious or scientific about this statement, it’s more an accepted truth if you understand the concept. The key is to know what you are focussing on and to correct your thoughts and words if you are focussing on the wrong things.   And this brings me to the last sentence of the cynical logistist: “They are merely kind and thoughtful words.”   People’s intentions are focussed through their thoughts and their words.  And if done with sincerity and honesty – they have the power to influence a desired outcome.  So I genuinely say thank you to all those who put their intentions into words and focused on me and my interview, even if it was just for a split second.  I am truly gratefully and blessed to have people that care about me so much.

The secret to success is not really a secret.  It’s about knowing one’s self and understanding how our self-beliefs work. Our limitations are a result of a poorly programmed unconscious mind and if one learns to reprogramme the unconscious, you begin to remove your limitations and unlock your true potential as a human being.

LanuageWhen we verbalise a thought, it becomes tangible and we can actually begin to analyse it – if you are analysing your thoughts you are mastering the art of being self-aware.  The key is not to question yourself and create self-doubt, but rather to find a way to positively rephrase your thoughts.  For example in preparation for my interview I repeated the following statement to myself every morning:  “I am confident, knowledgeable and successful” – instead of saying:  “I hope I get do well”.   I chose to say this phrase it in the mornings because according to research the mind is at its most receptive.  I did this to ensure that I was reprogramming my unconscious mind. I wanted those words to be a belief , a part of me and not just a statement I spoke.

If you wish to affect a real change in your life, start by your aligning your intentions with your words. Language is perhaps the most important of all your personal transformation tools because when you become self-aware and emotionally balanced, your language patterns will naturally change, but the catch is to use language patterns to become self-aware in the first place and it is also the way to focus your intentions.

As always, practise makes perfect so go out there and start to think about your daily words. Ask yourself:  “are my language patterns positive or negative?”  This simple and powerful statement is the first step to changing your language patterns.  If you need any help or advice, or just some guidance on how to do this more effectively, please use the ‘contact me’ tab.  I would be more than happy to help.

It would be remiss of me not to say ‘good luck’.

The Emotional Harness

Table MountainCape Town.  Land of the long, flat mountain and gratefully a place I get to call home.  I had forgotten just how beautiful this city is.  You can smell the fresh, crisp sea air while you drive yourself around in the warm embrace of the mighty African sun and you are never lost because the gentle behemoth stands tall and is always there to guide you. I’ve been out of touch with Afrika (deliberately spelt with a K) for quite some time now.  I chose to distance myself from her complicated development and instead invest in an old, established order.  Upon my return to the motherland, I ponder was it worth it?

The United Kingdom is the epicentre of modern development.  The engine room of Europe, she stands regal, proud, and defiant as ever acting as a colander of culture.  The world passes through and inevitably stains her, but what is truly palatable is that the flavour you get (and believe me, it’s not something you will forget in a hurry).

Perhaps the latter is a fickle anecdote, but the point is that anyone who lives in London will leave a changed person.  There is an energy about London that is difficult to verbalise.   It’s fluid and modern yet stoic and rich in tradition.  This paradox continues as the Union Jack stands as a bastion of cultural freedom and yet the royal monarch resides over the country with such grace and charm that you are blissfully unaware of how contradictory it all is.

London Skyline

Love it or hate it – London is marmite. It’s certainly not for the foolhardy, because it is a real city that will chew you up and spit you out if you don’t adapt and play properly.  But on the flipside, if you do play properly and you will be rewarded with more than you can imagine.

I believe in learning from experience and that is exactly what you will get when you accept London as part of your life.  “Experience is the greatest school master” – It’s an old phrase that I heard my dad use when I was younger and I never really took much stock of it until recently.  As many of you know, due to immigration laws and policies, I unfortunately had to leave London recently.  And typically, when your journey is suddenly diverted, one responds with a range of emotions that are both positive and negative, but ultimately you tend to reflect on your journey.  And suddenly my old man’s words came alive – experience is the greatest school master.

Leaving London was extremely difficult.  Much more than I had anticipated.  I looked forward to my new journey but upon departure I suddenly felt a torrent of overwhelming sadness.  It washed over me unexpectedly and it was debilitating. It felt like a harness that kept me bridled to something uncontrollable. And never mind the little voice in the back of your head, I had a choir of demons sing tunes of despair and folly. I didn’t enjoy that at all.  In fact I found myself sitting in the sterile cubicle of an airport toilet sobbing.  I felt like it was in slow motion as the tears fell from my eyes and splattered on the cold, hard tiles below, the world I knew for seven years had evaporated and now I was faced with the cold, hard unknown.

Tron Light CyclesAnd it was in this moment of pure melancholy that the words ‘emotional response and focus’ came slicing through my jagged emotions.  To paint an accurate picture imagine the light cycles from Tron.  Blue and yellow transparent walls of energy and light slicing through my dark mood. Introducing themselves with a stern, clean punch that caused me to catch my breath.  And with that, I dried my eyes, blew my nose and I took out my little red book of ideas and wrote down the following:  “to create an optimised outcome, I need to have an optimised emotional response”.

What is an ‘optimised emotional response’?  That sounds like a bit of psychobabble if you ask me!  Well that’s what I thought when I first heard it.  It’s crazy how conditioned we are not to accept something new or how autonomous our response is to something we know will change us or at least challenge us.  But all that it means is simply this:  by learning to control your emotions, you can get a more favourable outcome for yourself.  Think about it:  If you are angry and upset when dealing with a customer service person – what do you think the likelihood of resolving the issue quickly and pleasantly will be?  I’m going to say zero.  However, if you make a conscious effort to change your emotional response to the person, you will be able to influence a more positive outcome.  Being aware of your emotions is the first step in gaining emotional intelligence.  Here is an exercise that helped me when I first learnt about the power of emotions:  Try taking stock of your emotional responses to everyday events and people. Make a note of it, and I mean literally – write it down.  Capture the emotion that you felt.  Be specific with regards to the emotion and the event.  Also note down your outcome of the interaction.  The object of the exercise is simple; become aware of your emotions.  Once you are aware of your emotions, you can start to ‘optimise’ them so that you get an ‘optimised’ outcome.  Simples (for all my London readers).

Throat ChakraAnother good exercise is to try and verbalise your emotions.  Talk to someone you trust, be open and honest (I am always here if you need someone to talk to, just use the ‘Contact me’ tab at the top right of this page).  Find words that describe your emotions.  This can be extremely helpful in understanding yourself and understanding your emotional responses.  In Hinduism, it is said that talking stimulates the throat chakra and talking about emotions can help to bring balance.  Being in a state of balance is a wonderful way to focus on the ‘correct’ aspects of life because what we focus on is what we will get.  It is the manifesto of the universe – we attract what we focus on.  The problem however is not being aware of what we are focusing on.  We do it instinctually and most often without conscious direction.  If you consistently worry about money, you are in fact focusing on the negativity of the intention.  By being aware of what you are focusing on, making a conscious effort to redirect your thoughts and intentions to something more positive, you have the power to change your reality.  It’s not something that happens overnight and as with anything new it requires practice.   But with time and patience you will begin to transform your life.  It’s a secret that’s been with us throughout the ages. Except it’s not really a secret, it’s just common sense.

In transit

Thank you all for your patience (assumed anyhow).  As you all know, I’ve been ‘in transit’ moving from London to Cape Town – so apologies for the delay in articles.  My writing was seriously impeded when Sky cancelled my internet a week early and not to mention the burden of packing!  With every box I taped up, I felt the sting of nostalgia. Its truly amazing how many memories came flooding back.  I can’t lie, it’s been an seriously emotional life event.  And for all my preachings of optimism and positive thinking, the reality of it all is particularly intense.  It really does take a lot of self awareness  and patience to keep that ‘little voice’  quiet.  Self doubt is so powerful… Just one whisper and it spreads like wild fire!  It burns your confidence and all of a sudden you find yourself focusing on all the wrong things.  And as you know, the Universe will give you what you focus on…

Charlie Brown

Stay tuned, for in the week coming, I will be putting together a post that helps you with focus and emotional reactions.  For now, I just wanted to reassure you all that I haven’t forgotten about any of you and that The Striped Couch is here to stay.  They say music is the food of love or that music calms the savage beast, here is a track that on of my oldest and dearest friends shared with me.  It may not be everyone’s cup of tea, but I assure you it’s a happy tune!  So relax, take a load off… Put in your earphones, sit back and let the music move you…  I think of this as Sci Fi Funk (<—-click this link to open the track).